Do you offer payment plans?
Payment can be completed in three parts. To secure a project spot, a non-refundable booking fee is due up front at 25% of the project cost. Another 25% is due on the start date, and the remaining 50% balance is due before final files are sent and/or before your website goes live.
What do I need to begin working with you?
Prior to project start dates, you will receive a creative brief. The brief starts the forward thinking for your brand and/or website and really digs deep into who you are as a brand and what your future brand should look like. Your answers will be reviewed and discussed with a consultation call so we’re all on the same page and then the project may begin. For websites, all verbiage and photography for the website will be due prior to the project start date and will be reviewed and discussed in our consultation call.
Do you take on retainer clients?
It is very common for clients to become retainer clients after a brand or website project. Contact me for your individual needs.
Do you offer a la carte options?
A la carte options such as business card design, brochure design, packaging, social media graphics, etc. can all be added services once you go through a brand package. This requirement is necessary for client satisfaction and streamlined project flow.
How do I use the brand files?
After the branding process is finalized, I will send you multiple file types and a file guide so you’re equipped with a variety of files and the knowledge of how to use them.
How many revisions are included?
For custom brand identity packages, you have 2 rounds of revisions on the the primary logo concept, and 1 revision round on the secondary, watermark, and branded pattern.
For semi-custom brand packages, you have 1 revision round included.
What if I only need a logo?
I believe in the power of complete branding – branding is not just a logo. With a custom brand identity package you will leave with a comprehensive set of logo marks, font system, color palette, brand pattern, and stock photography library that will make up the necessary elements of your company branding. I will always try to explain the importance of a full brand but single logos can also be designed on a case by case basis.
What is the difference between custom and semi-custom?
The Custom Brand Identity Package is exactly how it sounds – 100% custom to you. This means the design concepts I provide to you are created specifically for you and your business. With the Semi-Custom Identity Packages, you choose pre-made designs that fit your brand aesthetic and minor changes are made to mold into your own brand.
Are the semi-custom brands exclusive?
Your semi-custom brand will be tailored to your business but is a pre-made design you choose as a starting point. These brands were developed for quick turnaround times and smaller budgets. If you are looking for a fully custom brand please read about our custom design packages here.
What if I don't like how my name looks after you customize the semi-custom brand?
I am here to ensure you love your brand 100%! If you truly do not like the way your name looks after you see your mockup, we can work together to tweak fonts or switch to another semi-custom design. One revision round is included in the package but additional rounds could be added for a small fee.
What website platforms do you design on?
Currently, I’m designing on WordPress, Shopify, and Showit. Each platform will be considered for custom branded website packages based on the needs of the business.
What if I need hosting and a domain?
Hosting and Domains should be purchased prior to starting our website project. For a small fee, I can initiate all hosting and domain purchasing.
Can you help with SEO?
SEO is a mammoth of a term. A lot of factors goes into having a clean, and powerful SEO plan. With a custom branded website or landing page service, SEO tactics will be implemented such as keyphrase placement, keyword optimization, slug/permalink streamlining, meta descriptions, and media descriptions. For clients who need extensive SEO attention, I can refer you to digital marketing partners for help with your SEO goals.
How many revisions are included?
You have 2 revision rounds on the sitemap strategy, wireframe design, and design implementation.
Will it be easy to update my website?
After the completion of your website project, I will provide a training walkthrough with you so you have the chance to see the back end of your website and may ask questions about editing and updating. Each platform used has a drag and drop feature for easy editing and updating after the project has completed. As always, I am always here to help even long after your project has finished.